Shipping & Payment
There is no shopping cart at Kaktus Jack. Every purchase starts with a personal enquiry and is completed via a payment link. This page explains how that works, what shipping costs and when your parcel will arrive.
How to order
There is no shopping cart. Send us an enquiry using the contact form, and you will receive an offer including shipping costs. Payment is then made via a secure payment link. We ship once payment has been received.
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Enquiry
Ask about one or more plants or pots via the contact form. We usually reply within 24 hours.
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Offer
You receive an offer by e-mail with price, shipping costs and delivery time. The purchase contract is only concluded once you confirm this offer – not with the enquiry itself.
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Payment link
After your confirmation we send you a payment link by e-mail. Payment is made on our payment provider's secure payment page.
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Shipping
We ship within 3 working days of receiving payment, carefully packed. You receive a shipping confirmation by e-mail.
Payment terms
Payment is made in advance via a payment link that you receive by e-mail after confirming the offer. The link takes you to our payment provider's secure payment page. You enter your payment details there only; we merely receive confirmation that payment has arrived.
Payment methods available via the payment link:
- Credit card
- Debit card
- Google Pay
- Apple Pay
For larger amounts we can also offer a conventional bank transfer to our account on request; the bank details are stated in the offer.
All prices and payments are in EUR – we do not convert to other currencies.
Prices
All prices are final prices in EUR. No VAT is charged in accordance with § 19 of the German VAT Act (small business regulation). VAT is therefore not shown on invoices. Shipping costs apply in addition, see the tables below.
Price, shipping costs and availability are confirmed in the offer. Until you confirm the offer, a plant or pot may be sold elsewhere.
Statutory warranty
Statutory warranty rights (liability for defects) apply. Consumers also have a right of withdrawal – see the Widerrufsbelehrung (right of withdrawal, German only).
Shipping areas at a glance
| Product group | Germany | Other EU countries | Outside the EU |
|---|---|---|---|
| Plants | yes | no | no |
| Pots and planters | yes | no | yes |
Plants are shipped within Germany only. Pots and planters are shipped within Germany and to countries outside the EU. We currently do not ship to other EU member states, as each country requires separate packaging registration. Live plants cannot be sent abroad.
Plants – shipping within Germany
| Parcel weight up to | Shipping costs |
|---|---|
| 1 kg | € 7.99 |
| 2 kg | € 8.99 |
| 5 kg | € 9.99 |
| 10 kg | € 12.99 |
The shipping weight results from plant and packaging. The exact shipping costs are stated in the offer before you pay. If several plants are sent in one parcel, shipping is charged only once.
Plants are shipped within Germany only. Live plants cannot be sent abroad.
Delivery time
We ship within 3 working days of receiving payment. Delivery takes approximately 3 working days within Germany and 14 working days to countries outside the EU. Customs clearance may extend this.
Working days are Monday to Friday except public holidays. Exception: periods of frost, see below.
Pots and planters – shipping within Germany and outside the EU
| Parcel weight up to | Shipping costs |
|---|---|
| 1 kg | € 7.99 |
| 2 kg | € 8.99 |
| 5 kg | € 9.99 |
| 10 kg | € 12.99 |
| Parcel weight up to | Shipping costs |
|---|---|
| 1 kg | € 24.99 |
| 2 kg | € 29.99 |
| 5 kg | € 39.99 |
Parcels over 5 kg on request.
Delivery times for pots and planters
| Destination | Delivery time |
|---|---|
| Germany | approx. 3 working days |
| Outside the EU | approx. 14 working days |
We ship within 3 working days of receiving payment. Delivery takes approximately 3 working days within Germany and 14 working days to countries outside the EU. Customs clearance may extend this.
Import duties outside the EU
For deliveries outside the EU, any import duties, taxes and customs clearance fees are payable by the recipient. They are not included in the price and are charged directly by customs or the carrier.
We currently do not ship pots and planters to EU member states other than Germany, as each country requires separate packaging registration.
Packing live plants
Cacti are usually shipped bare-root, i.e. without pot and substrate. The roots are dried before shipping, the plant body is wrapped in paper and fixed in the box so that nothing can shift. This way the plants arrive safely and can be potted straight into your own substrate.
Every shipment includes care notes: when and how to pot, when to water for the first time and what to look out for in the first weeks. We are happy to help with cultivation questions after the purchase, too.
No shipping during frost
Live plants do not tolerate frost in the parcel. If frost is forecast in the shipping week – here or along the route – we postpone shipping to the next suitable week and let you know by e-mail. The plant stays reserved for you during that time, at no extra cost.
Transport damage
Despite careful packing, a parcel may be damaged in transit. To sort this out quickly and without fuss:
- Please report damage within 2 days of receipt – by e-mail to info@kaktus-jack.eu or via the contact form.
- Attach photos of the packaging (outside and inside) and of the damage. Please keep the packaging until the matter is settled.
- We will then offer you a replacement of equal value or a refund of the purchase price – your choice. Refunds are made via the same payment method you used.
Your statutory rights remain unaffected by this arrangement.
Withdrawal and returns
As a consumer you have the right to withdraw from the purchase contract within 14 days of receiving the goods without giving reasons. You bear the cost of returning the goods. All details, deadlines and a model withdrawal form are in the Widerrufsbelehrung (available in German only). We also send you this information together with the offer.
Questions about the process? Write to us – we usually reply within 24 hours.